CUSTOMER ASSURANCE - FAQ

We are based out of Northeast, Ohio. We service all surrounding areas and long distance moves across 48 states. 

Every move comes with complimentary basic insurance which covers 60 cents per pound moved. Additional Insurance is available upon request. 

Lost or broken items are covered under our complimentary insurance plan. You have 90 days after the move to file a damage claim. 

Absolutely! Check our accreditation yourself through the FMCSA database using these numbers. 

MC# 1003818

USDOT# 03213103

PUCO# 00605180

No, all of our moves are completed in house to ensure the best quality move for our customers. 

Of course! This is discussed and agreed upon at the time of contract signage. 

 Yes, every customer is given a Bill of Lading before a move is made, it is the customers responsibility to review and sign document.  

We accept cash, check, money order and all major credit cards on your final payment. However, all deposits must be made on a credit card. 

We do not charge more on the weekends. We understand that moving is stressful and must be done at certain times/increments & we would never punish our customers for this. Weekend and weekday moves have the same exact rate! 

Yes, this is available upon request! Our typical estimates will be e-mailed to you within the hour of speaking to you about your move. This document can be saved by you and referred back to at any time. 

Our company prides ourselves on honesty and integrity. Every financial aspect is previously discussed and agreed upon prior to contact signage and our customer service is always available to talk to you about any financial discrepancies that you may have. 

American Quality Moving is a Veteran owned and operated business. Our owner served our country for years and appreciates each and every one of you who have made that sacrifice. We offer Military and Senior Citizen discounts. 

We do not require a booking fee. However, we do require a $100 deposit on all local moves and a 25% deposit on all long distance moves. This deposit gets credited on your final bill. Deposits are required to provide the most accurate availability for our customers.

If something comes up pertaining to your move, contact our customer service and we will try our best to re-schedule your move. If you choose to go a different route, your deposit is refundable if cancelled 48 hours before your move.

No, because we want to offer our customers the quickest and best service, we are dedicated to one move at a time. We do not move multiple customers itesm in one truck. 

American Quality Moving moves all pianos sizes UP TO Baby Grands. 

Yes, we move all sized hot tubs. 

 Unfortunately, we do not offer vehicle shipping at this time.  

We move all TV'S that are in a box. Whether it be the original box or a box of your own. We also offer TV moving boxes at an additional cost. 

American Quality Moving provides a COMPLETE packing service that includes packing supplies and your items being packed. However, we do not provide or sell packing materials outside of this complete service. 

We prefer that you book 2 weeks in advance to ensure the quality of your move. If you have less than a 2 week advance, give us a call and we will check our availability.